Privacy Policy

Last updated: 10 February 2026

Clean Bins Southwest Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or our bin‑cleaning services in Weston‑super‑Mare and surrounding areas.

If you have any questions, you can contact us at:
Email: cleanbinssw@gmail.com
Website: https://cleanbinssw.co.uk/

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you contact us, request a quote, or book a bin-cleaning service, we may collect:

  • Name
  • Address and postcode
  • Email address
  • Phone number
  • Payment details (processed securely by third‑party providers, not stored by us)

1.2 Website & Technical Data

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and actions taken on the website
  • Cookies and tracking data (see section 7)

1.3 Service Information

We collect information related to service delivery, such as:

  • Bin type(s) cleaned
  • Service frequency
  • Payment status
  • Communication preferences

2. How We Use Your Information

We use your information to:

  • Provide bin-cleaning services
  • Process payments and manage invoices
  • Communicate with you regarding bookings or updates
  • Improve our website and services
  • Maintain customer records
  • Comply with legal and financial obligations

We do not sell, rent, or trade your personal information.

3. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract – to deliver the services you request
  • Legitimate Interest – to manage and improve our business
  • Consent – for optional communications (e.g., marketing emails)
  • Legal Obligation – for tax and accounting purposes

4. How We Store and Protect Your Data

We take appropriate measures to protect your personal data, including:

  • Secure password‑protected systems
  • Encrypted payment processing via trusted third‑party providers
  • Limited access to customer information
  • Secure backup systems

We retain your data only for as long as necessary for service provision and legal requirements.

5. Sharing Your Information

We may share your data with:

Trusted Third Parties

  • Payment processors (e.g., Stripe, PayPal, GoCardless)
  • Email and communication providers
  • Web hosting services (e.g., WordPress hosting providers)

These third parties only process your information in accordance with our instructions and GDPR requirements.

Legal or Regulatory Authorities

If required by law.

We never share your data with marketing companies or external advertisers.

6. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Restrict processing
  • Request data transfer (data portability)
  • Withdraw consent at any time

To make a request, contact us at:
cleanbinssw@gmail.com

7. Cookies

Our website uses cookies to:

  • Improve website functionality
  • Analyse website traffic
  • Remember preferences

You can manage cookies through your browser settings. Cookie banners may appear on your first visit.

8. Payments

We do not store full credit/debit card details on our server.
Payments are handled securely by third‑party providers who comply with PCI‑DSS security standards.

9. Links to Other Websites

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will appear on this page with an updated “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how we use your data, contact:

Clean Bins Southwest Ltd
Email: cleanbinssw@gmail.com
Website: https://cleanbinssw.co.uk/